Trainee Service & Support Engineer
Are you enthusiastic, self-motivated and eager to learn? Are you looking to start an exciting career combining electrical engineering and customer support? If you answered YES to the above, then OAL needs to hear from you!
An opportunity has become available for a Trainee Service & Support Engineer to work within the award-winning OAL Connected team at OAL. We’re looking for a team player with excellent communication skills to support our systems in the field, including high-profile clients with 24/7 business-critical infrastructure. You will enjoy learning and getting trained on industrial technology, addressing and anticipating the needs of our customers, working closely with them to resolve any queries or challenges.
Take a look at a day in the life of Josh, one of your future colleagues!
Role responsibilities and accountability (when fully trained)
Provide first and second line response and support for users of OAL Connected systems, diagnosing problems over the phone, via email or face-to-face.
Log, track and complete support/maintenance requests raised through the customer service system, escalating within the Support team where required.
Offer out-of-hours customer support on a rota basis
Identify opportunities for cross-sell and up-sell of OAL Connected products, supporting sales activities with processing of spares, quoting etc.
Work closely with software team to raise issues and feedback from customers and test new releases.
Desired skills
A can-do attitude and a desire to learn, grow and progress.
Minimum C&G / NVQ Level 3 in engineering – electrical biased preferred or equivalent.
Knowledge of PLC programming – (Micrologix).
Excellent communication skills (written and verbal) with an understanding of how to deliver outstanding customer service to our customers.
IT skills including Microsoft Office and an understanding of computer operating systems.
Full UK driving licence & passport (if overseas travel required).
Able to travel and stay away at short notice to support emergency customers.
Available to cover ‘on call’ requirements on a rota basis including night and weekend cover.
About OAL Connected
OAL is a leading UK food tech company helping food manufacturers automate. An innovative family business, our success is underpinned by our founder, Harry Norman’s passion for technology and enthusiasm for change. We’re using automation and robotics to shake up the food industry and improve how our food is made. OAL Connected, an OAL brand, provides market-leading, award-winning label and date code verification systems, installed on over 1,200 packaging lines in the UK and overseas.
Why apply?
As a growing SME, we can provide fantastic opportunities in a fast-paced organisation. You’ll quickly become an integral part of the team with full responsibility and ownership. The role has a competitive salary and our strong training philosophy encourages on-the-job training and supports qualifications.
Reference: TSE0421
Salary: £24k-£28k DOE + on call allowance
Location: Peterborough
Vacancy type: Full-time, permanent
Hours: Mon-Fri, 8.30am-5pm with some out of hours support on a rota basis
Interested?
If so, please apply by filling in the form below or sending us an email to jobs@oalgroup.com with your CV and cover letter referencing the job which is of interest to you. If you use the form below, we’ll automatically send you an email requesting your CV.
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